Frequently Asked Questions
Everything you need to know about our premium collection and services.
What is your standard shipping policy for domestic orders?
We offer free standard shipping on all domestic orders over $150. Most orders are processed within 1-2 business days and typically arrive within 3-5 business days via our preferred carriers.
How do I initiate a return or exchange?
If you are not completely satisfied with your purchase, you can return or exchange items within 30 days of delivery. All items must be in their original, unworn condition with tags attached to be eligible for a full refund.
Do you provide international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and are calculated at checkout. Please note that customs duties and taxes are the responsibility of the customer.
What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track the status of my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number. You can use this number on our website's 'Track Order' page to see real-time updates on your delivery.
Are your products ethically sourced?
Quality and ethics are at the heart of Ish Guitars. we partner exclusively with manufacturers who adhere to fair labor practices and utilize sustainable materials whenever possible to ensure our fashion footprint is a positive one.